Delivery And Returns
PLEASE NOTE DUE TO THE ADVERSE WEATHER CONDITIONS THERE WILL BE A DELAY IN DELIVERIES
All orders placed before 1.00pm GMT will be shipped out the same day. Any orders received after this time will be shipped the following day. If your order is placed after 1.00pm GMT on a Friday, or over the weekend, your order will be shipped on the following Monday.
UK Standard (2-3 Business Days) £8.00
EU (3-5 Business Days) £15.00
Worldwide (3-10 Business Days) £20.00
For customers outside the EU the website will automatically display prices without UK sales tax. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country's custom office to determine what these additional costs are prior to purchase.
We are happy to refund or exchange any Bella Freud product in new, unworn condition with its original tags and packaging within 14 days from the delivery date. All Bella Freud Parfum products must be returned in the sealed cellophane in which they were delivered. We will refund your method of payment for the purchase price, less shipping, once we receive your return package. We will refund postage costs to return an item where the return is required due to our error. For instance; if we sent you the wrong item or if the item is damaged or faulty. We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you. We cannot accept responsibility for parcels lost in transit and you are advised to obtain proof of postage and send via a tracked method. Exchange items will be shipped to you at no additional cost. Please send an email to [email protected] for a RMA code before returning or exchanging items. We cannot issue refunds or exchanges for items returned without this code. (Please note over sale time there may be a delay in receiving RMA codes and refunds). In your email, please specify your order number and reason for return or exchange. If there are any discrepancies in your order, please email us at [email protected]