Delivery And Returns
All orders placed before 1.00pm GMT will be shipped out the same day. Any orders received after this time will be shipped the following day. If your order is placed after 1.00pm GMT on a Friday, or over the weekend, your order will be shipped on the following Monday.
UK Standard (2-3 Business Days) £8.00
EU (3-5 Business Days) £15.00
Worldwide (3-10 Business Days) £20.00
For customers outside the EU the website will automatically display prices without UK sales tax. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country's custom office to determine what these additional costs are prior to purchase.
We are happy to refund or exchange any Bella Freud product in a saleable condition within 14 days from the delivery date. All Bella Freud Parfum products must be returned in the sealed cellophane in which they were delivered. We will refund your method of payment for the purchase price, less shipping, once we receive your return package. You are responsible for the cost of return shipping. We cannot accept responsibility for parcels lost in transit and you are advised to obtain proof of postage and send via a tracked method. Exchange items will be shipped to you at no additional cost. Please send an email to firstname.lastname@example.org for a RMA code before returning or exchanging items. We cannot issue refunds or exchanges for items returned without this code. (Please note over sale time there may well be a delay in receiving RMA codes and refunds, however we will get back to you as soon as possible.) In your email, please specify your order number and reason for return or exchange. If there are any discrepancies in your order, please email us at email@example.com.